MISSION

• 01 continuity in
  mode of action
• 02 Long-term
  strategy
• 03 Adaptability
  and flexibility

Euromaster Import Export Ltd. is firmly oriented to the requirements of its customers, because the success of the business depends on their satisfaction. Loyalty and good interpersonal relationships are a key component of the success and sustainability of the business of Euromaster Import Export Ltd.

We, the employees of Euromaster Import-Export Ltd., highly appreciate the trust and loyalty of you, our customers and partners. Therefore, the primary concern of the company is to strive to meet the highest level of customer expectations for product quality and service quality. The policy of working with clients of Euromaster Import-Export Ltd. is aimed at:

• Building positive relationships with all customers and partners;
• Permanent feedback from the market through various forms of customer satisfaction research;
• Immediate response to any inquiry, signal and need for customer support;
• Offering products that optimally meet customer demand;
• High level of service, speed and accuracy of deliveries, positive attitude towards the customer;
• Training of employees to develop skills for customer-oriented behavior and to increase professional qualification and competence;

The leading position of Euromaster Import-Export Ltd. in the market of tools is a high responsibility for the company's employees, which obliges them to maintain and increase the level of customer satisfaction through high quality products and services.

The values on which the successful business of "Euromaster Import-Export" Ltd is built upon are technological quality, which customers trust, and stable, open and honest relationships with business partners, manufacturers and distributors. The company sets objective and realistic goals and has professional and personal responsibility for the risks taken and decisions made.